Terms of Service

1. Acceptance of Terms

By accessing or using the Heavenly Heating and Cooling, LLC website (heavenlyheatingandcooling.net) or our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our website or services. We reserve the right to modify these Terms at any time; your continued use constitutes acceptance of any changes.

You represent that you are at least 18 years old and able to form a binding contract, or that you are using the website and services under the supervision of a parent or guardian who agrees to be bound by these Terms.

2. Services

Heavenly Heating and Cooling, LLC provides residential heating, ventilation, and air conditioning (HVAC) services, including air conditioning, furnace and heating, heat pumps, dual fuel systems, ductless mini-splits, ductwork, gas piping, indoor air quality, water heaters, and related maintenance and tune-up services. Our primary service area includes Salt Lake County, Utah, and the greater Wasatch Front region.

Estimates, quotes, and pricing information provided on our website or by our team are informational only and are not binding until set out in a written service agreement signed by both parties. Final pricing and scope of work may vary based on site inspection, equipment requirements, code requirements, and other factors. Nothing on this website constitutes professional engineering, mechanical, or legal advice; always rely on an in-person assessment for service-critical decisions.

3. Scheduling and Cancellation

Appointments may be scheduled through our website, by phone, or through authorized third-party scheduling tools. We ask that you provide accurate contact information and service details.

If you need to cancel or reschedule an appointment, please contact us as soon as possible. Repeated no-shows or last-minute cancellations may result in fees or restrictions on future scheduling. We reserve the right to cancel or reschedule appointments due to weather, emergencies, or other circumstances beyond our control.

4. Payment Terms

Payment is due as agreed at the time of service or as specified in your service agreement. We accept various payment methods as communicated at the time of service. Late payments may be subject to interest or collection efforts. Financing options may be available; terms are governed by the financing provider's agreement.

5. Warranties and Guarantees

Heavenly Heating and Cooling stands behind our workmanship. Specific workmanship warranties will be provided in writing at the time of service. Manufacturer warranties for equipment and parts are separate and are provided by the manufacturer; we can assist you in understanding and registering these warranties.

Our warranties do not cover damage caused by misuse, neglect, unauthorized repairs, or acts beyond our control. Any warranty claims must be submitted in accordance with the terms provided at the time of service.

Website provided "AS IS." Except for the workmanship and manufacturer warranties expressly described above or in a signed service agreement, this website and its content are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and we do not warrant that the website will be uninterrupted, error-free, secure, or free of harmful components.

6. Limitation of Liability

To the fullest extent permitted by law, Heavenly Heating and Cooling, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

We are not liable for delays or failures due to circumstances beyond our reasonable control, including weather, acts of God, supply chain issues, or government actions.

Indemnification. You agree to indemnify, defend, and hold harmless Heavenly Heating and Cooling, LLC and its owners, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your misuse of the website, your violation of these Terms, or your violation of any law or the rights of a third party.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Heavenly Heating and Cooling or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

8. User Conduct

When using our website or services, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems or networks
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt the website or our services
• Impersonate any person or entity
• Collect or harvest user information without consent
• Use automated means (e.g., bots, scrapers) to access the website without permission

We reserve the right to suspend or terminate access for violations of these Terms.

9. SMS and Communications

By providing your phone number and opting in, you consent to receive SMS messages from Heavenly Heating and Cooling. Our SMS practices are described in our Privacy Policy. You may opt out at any time by replying STOP to any message. Message and data rates may apply.

10. Accessibility

Heavenly Heating and Cooling is committed to ensuring digital accessibility for people with disabilities. We strive to conform to WCAG 2.2 Level AA standards. If you encounter any accessibility barriers on our website, please contact us at [email protected] or (801) 598-2972. For more information, see our Accessibility Statement.

11. AI-Generated Content Disclaimer

Some content on this website may be created or assisted by artificial intelligence (AI) tools. While we review AI-generated content for accuracy, we cannot guarantee that all content is error-free or up-to-date. For service-critical information, pricing, or technical specifications, please contact us directly at [email protected] or (801) 598-2972.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the state and federal courts located in Utah.

13. Dispute Resolution, Binding Arbitration & Class Action Waiver

Please read this section carefully — it affects your legal rights.

Informal Resolution First

Before starting an arbitration or lawsuit, you agree to first contact us and give us a written description of your dispute and a chance to resolve it. We will attempt in good faith to resolve the dispute within 60 days of receiving your notice.

Binding Arbitration

If we cannot resolve a dispute informally, you and Heavenly Heating and Cooling, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of our website (except as noted below) will be resolved by final and binding individual arbitration administered by a recognized arbitration provider under its applicable rules, rather than in court. The arbitration will take place in Utah, and judgment on the award may be entered in any court of competent jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act.

Class Action Waiver

To the fullest extent permitted by law, you and Heavenly Heating and Cooling, LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

Your Right to Opt Out

You may opt out of this arbitration and class action waiver agreement by sending us written notice within 30 days of first accepting these Terms, using the contact information below and stating your name and intent to opt out. Opting out will not affect any other part of these Terms. Either party may also bring an individual claim in small claims court for disputes within that court's jurisdiction.

14. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the effective date. Your continued use of our website or services after changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

Contact Us

For questions about these Terms of Service, contact us:

• Heavenly Heating and Cooling, LLC
• Email: [email protected]
• Phone: (801) 598-2972
• Address: Salt Lake County, Utah